NEW PATIENT ONBOARDING

In an effort to streamline the onboarding process, we suggest you do the following:

◻︎To establish as a new patient- please email us at info@shayahealth.com subject New Patient Request. 

◻︎Collect your medical records (allow 2 weeks for this)

  • You can have other providers fax/email records by using our medical record release form- click here
  • You can bring them into your office visit and we can scan them to your chart.
  • You can tell us where to find your records, and we can access MD Anderson, Houston Methodist, Memorial Hermann, and Texas Children's/Womens Pavillion and UTMB electronically. 
  • You can download a summary from your providers electronic medical records (or ask your provider to do this and email to us)
    • If they are on Epic, they may be using MyChart central- click here for instructions
    • If you can download in HL-7 format, we can directly upload to our EMR (drchrono)
  • We do not order labs ahead of time for new patients. Need to be seen first. 
  • Read FAQ's here


◻︎Sign up with onpatient portal . Once you have an appointment, you will be invited to our portal called onpatient. Wait for the email from us and follow the link in the email. You have 7 days from the time you receive the email to sign up. If you miss the window, let us know and we can resend the invite. ►Don't sign up for onpatient outside of our invite. It won't connect you to us. 

◻︎If insured, send us a copy of the front and back of your card- can upload to portal

◻︎Upload a copy of your drivers license in a message to us from the portal. 

◻︎Make a list of supplements you are on, brand, and quantity you take, how long you've been on them. You can bring this in to your appointment, email us a list, or load as attachment in the portal. Alternatively, you can upload pictures of the labels of the supplements you take (upload to portal). 

◻︎Make a list of medications you are on, quantity and duration . Who is prescribing what? You can bring this in to your appointment, email us a list, or load as attachment in the portal.

 

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